FAQ

  • What payment methods do you accept?
  • Is it safe to make payments on your website?
  • Can I change my payment method after placing an order?
  • Will I be charged sales tax on my order?
  • How long will it take for my order to arrive?
  • Can I track my order?
  • What should I do if my order hasn’t arrived yet?
  • Will I receive a confirmation when my order has shipped?
  • What is your refund policy?
  • What is your return policy?
  • How do I return an item?
  • Can I get a refund if I return an item?
  • Can I exchange an item for a different size or color?
  • How can I exchange my item for store credit?

Payments

What payment methods do you accept?

We accept various payment methods including credit/debit cards (Visa, MasterCard, American Express), PayPal, and bank transfers. Please check our website for the most up-to-date list.

 

Is it safe to make payments on your website?

Yes, our website uses SSL encryption to ensure that your payment information is secure. We adhere to strict security protocols to protect your data.

Can I change my payment method after placing an order?

Unfortunately, once an order is placed, we cannot change the payment method. If you need to make changes, please contact our customer service as soon as possible.

Will I be charged sales tax on my order?

Sales tax may apply depending on your location and the items purchased. The final amount, including any applicable taxes, will be displayed at checkout.

Shipping and Delivery

How long will it take for my order to arrive?

Orders are processed between 3-7 business days. Delivery times depend on your chosen shipping method and your location. Standard shipping typically takes 5-7 business days after processing, while expedited shipping can take 2-3 business days.

Can I track my order?

Yes! Once your order has shipped, you will receive a tracking number via email. You can also track your order using the tracking link provided on our website. You Can also Track on this our page as well ((TRACKING)

What should I do if my order hasn’t arrived yet?

If your order hasn’t arrived by the estimated delivery date, please check your tracking information. If you have further concerns, contact our customer support team for assistance.

Will I receive a confirmation when my order has shipped?

Yes, you will receive a shipping confirmation email once your order has been dispatched, along with tracking information.

Returns , Refunds & Exchanges

What is your refund policy?

We have a strict no refund policy. Unfortunately, we do not offer refunds for any purchases.

What is your return policy?

We have a strict no refund or return policy. However, we do offer exchanges for store credit or another item within 5 days of recieving item. Items must be unworn, unwashed, and in their original packaging with tags attached.

How do I return an item?

To initiate an exchange, please visit our website and fill out the contact form in your account section. Once submitted, you’ll receive instructions for returning the item. Pack your item securely and send it back to us.

Can I get a refund if I return an item?

No, we do not provide refunds for returned items. However, you can exchange your item for store credit or choose another item within 5 days of receiving your order.  

Can I exchange an item for a different size or color?

Yes! You can exchange your item for a different size or color, or opt for store credit. Please follow the return process outlined above, and we'll assist you with your exchange!

How can I exchange my item for store credit?

To initiate an exchange for store credit, please contact us via email or through the contact link on our website. We’ll guide you through the return process, and once your return is processed, you’ll receive store credit that can be used for future purchases.  If you have any further questions, feel free to reach out to our customer service team!